FAQ
FAQ
What are your delivery times?
Every order is carefully prepared for shipping within 24 to 48 hours.
Average delivery time is 5 to 10 business days, depending on your location.
You'll receive an email with your tracking number as soon as your order ships, so you can follow your package every step of the way.
Is my order carefully packaged?
Absolutely. Every watch ships in secure, premium packaging to ensure optimal protection during transit.
What payment methods do you accept?
For your convenience, we accept:
• Visa, Mastercard, American Express
• Apple Pay, Google Pay
• Shop Pay
All payments are protected with bank-level SSL encryption.
Can I return my product?
Yes, you have 30 days after receiving your order to return your watch if it's not right for you.
Returns are simple — the product must be:
• Unworn, in new condition
• In its original packaging
• With all accessories included
Our team will guide you through every step.
Contact: support@orenthwatch.com
What if my watch arrives damaged?
In the rare case that a product arrives damaged or with a defect, we'll send a free replacement. A simple photo is all it takes to activate the guarantee.
Are your watches water-resistant?
Yes, all our watches are splash-resistant (3 ATM):
• Hand washing
• Rain
• Swimming / showering / sauna (not recommended)
Can I modify or cancel my order?
Orders can be modified or canceled within 2 hours of purchase. After that window, your package may already be on its way to you.
Do you offer a warranty?
Yes, every Orenthwatch timepiece is covered by a 2-year international warranty against manufacturing defects.
How do I track my order?
Once your order ships, you'll receive an email with your tracking number and a link to follow your package in real time.
How can I reach you?
Our customer service team is available Monday to Friday, 9:00 AM - 6:00 PM (EST):
Average response time: under 24 hours.