FAQ

What are your delivery times?

Each order is prepared with the utmost care within 24 to 48 hours.
Our average delivery times are 5 to 12 working days, depending on your country.

You will receive an email with your tracking number as soon as your package is shipped so you can easily track it.

⸻

Is my order carefully packaged?

Absolutely.
All our watches are shipped in secure premium packaging to ensure optimal protection during transport.

⸻

What payment methods do you accept?

For your convenience, we accept:
• Visa, Mastercard, American Express
• Apple Pay, Google Pay
• Shop Pay

All payments are protected by bank-level SSL encryption.

⸻

Can I return my product?

Yes, you have 14 days after receipt to return your watch if it does not suit you.

The returns are simple:
• The product must be new and unworn
• In its original packaging
• With all accessories

Our team will guide you step by step.
Contact: support@orenthwatch.com

⸻

What should I do if my watch arrives damaged?

In the rare event that a product arrives damaged or defective, we will provide a free replacement.
A simple photo is all it takes to activate the warranty.

⸻

Are your watches water resistant?

Yes, all our watches are splash-resistant (3 ATM):
-handwashing
- rain
- swimming / shower / sauna (not recommended)

⸻

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of purchase.
Beyond that, it is possible that your package is already on its way to you.

⸻

Do you offer a guarantee?

Yes, every Orenthwatch is covered by a 12-month international warranty against any manufacturing defects.

⸻

How can I track my order?

After shipment, you will receive an email containing:
• your tracking number
• A link to track your package in real time

⸻

How can I contact you?

Our premium customer service is available 7 days a week to assist you:
support@orenthwatch.com
Average response time: less than 24 hours.